Our offices are now open for drop-in advice sessions. From 21 June we will be running face-to-face digital support sessions at Burnley library – click here for more details.

You can still contact us for telephone advice. Find the right number below to make sure you speak to the adviser who can best help with your query.

Help to Claim

0800 144 8 444

Our Help to Claim advisers are available to support you with a claim for Universal Credit. Our advisers can help you:

  • Work out if you can get Universal Credit
  • Fill in the Universal Credit application 
  • Prepare for your first Jobcentre appointment 
  • Check your first payment is correct 

If you need help with an existing Universal Credit claim, please call Adviceline instead.

Click here to find out more about the Help to Claim Service.


0800 240 4420 or
01282 616 750 (Option 1)

Our debt advisers will work with you to manage your debts and take control of your money. The advice they provide is fully independent, regulated by the FCA, and tailored to your needs and circumstances.

Debt advice can involve helping you negotiate with creditors, budgeting future spending and discussing ways to maximise your income.

Click here to talk to an online adviser about debt issues.


01282 616 750 (option 2)

Our HMRC team can help with any issues you have concerning:

  • Tax and allowances
  • Self-employment
  • Working and Child Tax Credits
  • Child Benefit
  • Personal Tax Accounts
  • Making Tax Digital


0808 223 1133

The Consumer Helpline can help you deal with a consumer problem, for example, a dispute with an energy, travel, or telephone company.

The Consumer Helpline can also refer your complaint to Trading Standards – which you cannot do yourself.

Click here for more information about Citizens Advice’s Consumer Service.


For all other issues, you can:

We can help with:

  • Housing
  • Employment
  • Family
  • Immigration
  • Health
  • Law and Courts

About Us

We are an independent charity providing free, impartial and confidential advice to people living in Burnley, Nelson, Barnoldswick and Colne. We exist to help people find a way forward, whoever they are, whatever their problem.

More About Us


0800 144 8848
9 am – 5 pm Mon – Fri

Help to Claim

0800 144 8444
8 am – 6 pm Mon – Fri

More Ways to Get In Touch

Drop By

61-63 Every Street
Nelson, BB9 7LT

Calico Building
Centenary Court
Croft Street
Burnley, BB11 2ED

Direction and Maps

Burnley and Pendle Citizens Advice; Charity Registration Number 1111611, Company limited by guarantee, Registered Number 5540011 England, Registered office 61/63 Every Street, Nelson, Lancashire, BB9 7LT, authorised and regulated by the Financial Conduct Authority, Authorisation Number: FRN:617529. ICO Registration No:- ZA369391.