Current Projects

We are an independent charity providing free, impartial and confidential advice to people living in Burnley, Nelson, Barnoldswick and Colne. We exist to help people find a way forward, whoever they are, whatever their problem.

Help to Claim

The Help to Claim service is funded by the DWP and helps people make their initial claim for Universal Credit. Help to Claim advisers provide guidance throughout the claiming process and can advise on any Universal Credit query until a client’s first payment is received.

Our service currently has four members of staff delivering the Help to Claim project. Advice is primarily provided over the phone and via webchat. 1,069 clients contacted Burnley and Pendle Citizens Advice through the Help to Claim project between April 2020 and April 2021.

Debt Advice

The Money and Pensions Service (MaPS) works in partnership with other organisations to help people make the most of their money.

Our Debt Advice project is a well-established project helping clients deal with their debts and get their lives back on track.

Project funding awarded to Burnley & Pendle Citizens Advice to deliver this service has enabled our charity to employ four advisers whose time is dedicated to dealing with debt issues by way of providing high-quality, up-to-date information, advice, and advocacy for people struggling with repayments and other money matters.

Last year our debt advisers supported 242 clients with over £2 million worth of total arrears.

HMRC

The HMRC project aims to promote HMRC’s digital services and provide support as people prepare for the switch to digital tax reporting.

We currently have two advisers working on the HMRC project, helping people with tax and other HMRC-related issues, including Tax Credits, Child Benefit, income tax self-assessment, and setting up Personal Tax Accounts. Digital support is currently provided through our outreach sessions.

About Us

We are an independent charity providing free, impartial and confidential advice to people living in Burnley, Nelson, Barnoldswick and Colne. We exist to help people find a way forward, whoever they are, whatever their problem.

More About Us

Adviceline

0800 144 8848
9 am – 5 pm Mon – Fri

Help to Claim

0800 144 8444
8 am – 6 pm Mon – Fri

More Ways to Get In Touch

Drop By

61-63 Every Street
Nelson, BB9 7LT

Calico Building
Centenary Court
Croft Street
Burnley, BB11 2ED

Direction and Maps

Burnley and Pendle Citizens Advice; Charity Registration Number 1111611, Company limited by guarantee, Registered Number 5540011 England, Registered office 61/63 Every Street, Nelson, Lancashire, BB9 7LT, authorised and regulated by the Financial Conduct Authority, Authorisation Number: FRN:617529. ICO Registration No:- ZA369391.