Research and Campaigns

Our advice work puts us in an ideal position to observe the impact of government policy on the lives of our clients and local community.

Campaigning for change is one of the twin aims of Citizens Advice. Research and campaigns help us to shape and influence local and national policy by raising awareness of key issues and advocating on behalf of our clients.

To learn more about the research and campaigns work of Citizens Advice at a national level, click here.

We are currently involved with two local research projects looking at housing and life on low income.

A Place to Call Home

Our research suggests many households in privately rented accommodation across Burnley and Pendle are living in non-decent housing.

Our aim is to understand why this is and work towards removing the barriers that prevent people from finding a safe and secure place to live.

An Income to Live By

Citizens Advice offices across Lancashire have been looking at how people cope when they do not have enough money to meet their essential needs, and the impact of low income in the local area.

Click here to read the report

About Us

We are an independent charity providing free, impartial and confidential advice to people living in Burnley, Nelson, Barnoldswick and Colne. We exist to help people find a way forward, whoever they are, whatever their problem.

More About Us


0800 144 8848
9 am – 5 pm Mon – Fri

Help to Claim

0800 144 8444
8 am – 6 pm Mon – Fri

More Ways to Get In Touch

Drop By

61-63 Every Street
Nelson, BB9 7LT

Calico Building
Centenary Court
Croft Street
Burnley, BB11 2ED

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Burnley and Pendle Citizens Advice; Charity Registration Number 1111611, Company limited by guarantee, Registered Number 5540011 England, Registered office 61/63 Every Street, Nelson, Lancashire, BB9 7LT, authorised and regulated by the Financial Conduct Authority, Authorisation Number: FRN:617529. ICO Registration No:- ZA369391.